Returns Policy
To start a return or exchange, please click here.
You may return most new, unopened items within 14 days of delivery for a full refund of the product (excluding freight). If you utilized our Checkout+ at original time of checkout, you can submit your return and receive your prepaid shipping label through our returns portal. If you opted out of Checkout+, no worries! You should still submit your return through our portal. However, you are responsible for the purchase of a return shipping label in the portal.
Returns take 2-7 business days to reach our warehouse (longer due to COVID). Once received by our warehouse, your request will be processed within 7 business days. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account. We will refund you the same way you paid.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Our main shipping courier is Australia Post. If you would require the use of other couriers (Fastway, DHL or Toll Priority), do contact us prior to placing your order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Our courier will charge a re-delivery fee when no one is home during the delivery. This charges will be forwarded to buyers. To avoid such fees, we highly advise for you to provide us with a written authorization to leave parcel at from door in your order.
Package Protection
We do our best to ensure your items arrive to you safely but sometimes there are things outside of our control. If you utilized our Checkout+ feature, rest assured that your package is protected! With package protection, in the event that your package is lost, stolen, or damaged while in transit, we will replace it at no additional charge to you. To start a shipping claim, please click here.
You may be experiencing a delay in your order as our warehouse is currently processing large volumes of orders while operating with very limited resources due to the new COVID systems in place to protect our small business.
