Returns Policy
To start a return or exchange, head to our Redo returns portal and follow the prompts.
You can return most new, unopened items within 14 days of delivery for a full refund of the product price (excluding freight).
If you added Checkout+ protection
Checkout+ is our optional paid protection add-on, available at checkout. If you added it to your order, your prepaid return shipping label is included, just submit your return through the portal above and it'll be emailed to you.
If you didn't add Checkout+
No problem, you can still submit your return through the same portal. You'll just be responsible for the cost of your own return shipping label.
Returning in person
If you're local to Wantirna South, VIC, you're welcome to bring your Redo-lodged return directly to our warehouse instead of posting it.
Once your return reaches us, we aim to process it within 7 business days. Refunds are issued back to your original payment method, please allow 3-5 business days for your financial institution to clear the funds.
Shipping
We ship to virtually every address in Australia, with some restrictions on international destinations for select products.
- Dispatch: most orders are processed and dispatched within 1-7 business days from our Melbourne warehouse, depending on stock availability.
- Delivery: add this on top of dispatch time, depending on your location and shipping option.
- Free shipping on orders over $250, Australia-wide.
- In-Store Pickup is available from our Wantirna South, VIC warehouse, select it at checkout and we'll let you know once your order's ready to collect.
Our main carrier is Australia Post. If you're ordering in bulk or need a specific courier arranged for a business or team order, contact us before placing your order and we'll see what we can arrange.
Shipping costs for some items are weight-based, this will be reflected at checkout. If no one's available to receive a courier delivery, a re-delivery fee may apply and will be passed on to the buyer. To avoid this, add "Authority to Leave" instructions to your order.
Package Protection
Added Checkout+ at checkout? Your package is protected. If it's lost, stolen, or damaged in transit, we'll replace it at no extra cost.
To start a shipping claim, use the Redo portal here.