► For most orders allow 1-7 days for despatch ex-Melbourne metro, depending on availability
► Add 1+ days for delivery, depending on location and delivery option selected
How orders are processed
On business days at approximately 8:00am (Eastern Australian time), orders with payments applied in the previous 24 hours are bundled into a single batch of customer requirements for streamlined handling by our crew.
By midday, bulk picking lists are sent through from accounts to administration for logging, then to the crew in our warehouse, where the process of gathering garments for that batch of orders begins. With something like 25,000 variants on offer in our store at any time, this job must be done very carefully.
Next it's off to our packing room where garments are sorted, checked, and packed into individual parcels or cartons for consignment. Sometimes goods are shipped by close of business that afternoon. However, during periods of peak demand, or when imported shipments are delayed beyond anyone's control, getting orders completed can take longer. Mostly it takes 1-7 days for us to get an order on its way to you. If your order is really urgent, please contact our team before making payment. We do our best to meet urgent deadlines but can make no cast-iron guarantees.