Can I get free samples?
We get so many requests for sample products that we could not possibly fulfill them. We do not
maintain a physical showroom as increased costs would affect our online pricing. If you would like
to examine our products first hand, please purchase a small number from our web site and follow
through with a bulk order at a later time. We take pride in offering quality products and service.

Why do printers charge more for similar garments?
Most textile printers include a margin on garments within their overall print price. There is a lot
of preparation involved in getting garments ready for printing (lint removal; sometimes marking-up,
pre-pressing or treatment with solution, hanging or racking, depending on the process), and the
printer's margin on garments helps to cover time and costs which do not diminish with increased
volume. It is for this reason that many printers will refuse to print on anything but their own
garment stock, or justifiably apply a surcharge for printing on supplied garments. If you have a
good relationship with a reputable printer, our advice is to maintain their goodwill and let them
supply garments - stepping outside of this arrangement only when the printer cannot supply.

How to choose correct sizes
Some of our garment sizes are very generous - others are designed to be body-hugging - check
product measurements for your preferred fit in each style. Our measurements relate to the
garment itself - not the body. The best way to check your sizing is to measure a similar favourite
garment across the front of the chest from armpit to armpit. This is your "half chest" or "across
chest" measurement for this particular type of garment. Match your garment measurements to
those we provide for most styles. Where measurements are not available (we're working on it),
they are generally considered true-to-size by Australian standards in any case.

Despatch
Orders are usually shipped within 1-3 working days of order/payment receipt, however if your order
is particularly urgent please let us know and we will do our best to expedite the picking and packing
process. On rare occasions we may be temporarily out-of-stock in a particular style/colour/size, in
which case we advise. You may elect to wait - usually no more than a few days - for the item to
be sent separately at our expense, select a substitute item, or cancel your order for the item
(cancelled item refunded). Direct deposit customers note that bank transfers can take several days
to show up at the receiver's end, especially when made after hours. Paypal credit card transactions
are costly for us to provide, but instant payment notification means that your order can be
processed as quickly as possible.

Deliveries under 15kg approx via Registered Parcel (default)
Orders under 15kg approx weight are dispatched via Registered Post by default. Postage and
handling is calculated automatically by weight and postcode when you proceed to the Checkout.
Registered Parcel items are numbered, trackable, and covered for up to $100 value against loss by
Auspost. If there is no-one at home/work to receive your Registered Parcel delivery, you may receive
a card and need to collect from your local post office. To track a Registered Post parcel, please
email service@blankclothing.com.au for your parcel consignment number, then call 13 13 18 for details.

Deliveries under 15kg approx via Express Post (manual option)
We give priority to orders sent via Express Post. Postage and handling is calculated automatically
by weight and postcode when you proceed to the Checkout. Express Post items are numbered,
trackable, and guaranteed next-day delivery to most capital city postcodes in Australia (ex-Sydney
metro) after dispatch. We accept no liability for loss in transit and neither do Australia Post, however
their record with us is almost 100% perfect. If you work away from home during the day, your parcel
might reach you faster if you give your work address as your delivery address. If there is no-one at
home/work to receive your Express Parcel delivery, you may receive a card and need to collect in
person from your local post office. To track an Express Post parcel, please email
service@blankclothing.com.au for your parcel consignment number, then call 13 13 18 for details.

Deliveries over 15kg approx via AusPost COD postage and
handling (default)
Orders over 15kg approx weight are dispatched through Australia Post with delivery charges payable
COD at cost plus approximately $7.00 per carton to cover handling and packing materials. Insured
courier delivery can also be arranged if you email us after completing your order (additional charges
apply depending on delivery location).

Guarantee
We are not a clearing house for samples, seconds, or liquidated stock. We cannot refund or exchange
on garments which have been incorrectly chosen because we cannot return to stock any item which
may have been worn for any length of time whatsoever. This policy exists so that every customer is
assured of absolute newness. Please choose carefully, read item descriptions, and check
measurements of styles where available for a perfect fit.

Refund/exchange
Our garments are defect-checked many times, and great care is taken to ensure the correctness of
every order, because we value your business and our reputation. However, in the unlikely event that
a genuine defect or packing error is discovered, contact us immediately to arrange exchange or
refund. We cannot exchange goods that have been chosen incorrectly. Please check product
specifications carefully.

Privacy
Your contact details are safe with us. We will never spam you or give/sell your information to anyone
else. If you would like to stay up-to-date with our latest products and prices, please bookmark our
site and return regularly.

Security
Online order transactions are secured by our Australian e-commerce providers. Online payments can
be transacted through your own bank via EFT, or Paypal (most e-cheques and credit cards accepted).
Paypal provides total security for your online credit card transactions. We pay for this service so
that we do not need to see or receive your credit card details. To protect your own security, do not
send your credit card details to us or anyone via email as it is not secure.

Environment
Almost all of our cotton garments are made/manufactured from crops grown outside of Australia. We
do not believe that Australia should be growing its own cotton wherever pesticide use and irrigation is
involved. This kind of cotton cultivation uses extreme amounts of water, and needs the highest level
of pesticide use per hectare for viability in our climate. There are many other places in the world with
climates more suitable for growing cotton, and people who are traditionally dependent on income from
growing it. Some of the cotton grown in Australia is organic and grown without irrigation. We are
working on bringing garments made from 100% Australian organically-grown cotton to our website.
Meanwhile, back at the ranch, we use low-voltage lighting and non-toxic/non-greenhouse/recyclable/
biodegradable materials wherever possible. We keep road transport to a minimum by locating ourselves
as close as possible to points of importation and distribution.

Feedback
If you have any questions or feedback about our service, store or products, please email
info@blankclothing.com.au. We strive to keep our web site data up-to-date and accurate, however
errors and omissions do occasionally happen and are excepted.